Unit Knowledge Guide-BSBOPS202 Engage with customers Certificate III Units of competency SITXHRM003 Lead

Units of competency SITXHRM003 Lead and manage people SITXFSA001 Use hygienic practices for food safety SITXWHS003 Implement and monitor work health and safety practices BSBMGT517 Manage operational plan SITHFAB002 Provide responsible service of alcohol SITXHRM004 Recruit

Core units BSBCMM211 Apply communication skills BSBTEC201 Use business software applications BSBWHS211 Contribute to health and safety of self and others FNSINC311 Work together in the financial services industry Elective units FNSACC323 Perform financial calculations FNSFLT212 Develop and use savings plans FNSFLT213 Develop knowledge of debt and consumer credit BSBTEC302 Design and produce spreadsheets If you require RPL Kits with comprehensive benchmarking

Units of competency RIIRIS401E Apply site risk management system RIIWHS301E Conduct safety and health investigations RIICOM301E Communicate information RIISAM315A Manage tyre

ICTSAS211 Develop solutions for basic ICT malfunctions and problems If you require RPL Kits with comprehensive benchmarking

facilitate and review all aspects of case management CHCCSM004 Coordinate complex case requirements CHCCCS004 Assess co-existing needs If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-BSBOPS202 Engage with customers Certificate III Units of competency SITXHRM003 LeadOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner