Session Plan-AURACA103 Build customer relations in an automotive workplace Unit Core units CHCCOM006 Establish and

Core units CHCCOM006 Establish and manage client relationships CHCDIV001 Work with diverse people CHCLEG003 Manage legal and ethical compliance HLTAAP002 Confirm physical health status HLTAID011 Provide first aid HLTINF004 Manage the prevention and control of infection HLTMSG001 Develop massage practice HLTMSG002 Assess client massage needs HLTMSG004 Provide massage treatments HLTWHS004 Manage work health and safety Elective units BSBSMB403 Market the small business BSBSMB404 Undertake small business planning CHCMHS001 Work with people with mental health issues * We can develop additional elective units that are not listed on request (Please contact us for further information)

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Core units CPCCBC4012 Read and interpret plans and specifications CPCCBC4014 Prepare simple building sketches and drawings Elective units CPCCBC4003 Select

Units of competency ICTCLD301 Evaluate characteristics of cloud computing solutions and services ICTICT443 Work collaboratively in the ICT industry BSBXCS303 Securely manage personally identifiable information and workplace information ICTPRG302 Apply introductory programming techniques * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CUAACD501 Refine drawing and other visual representation tools CUAPPR501 Realise a body of creative work CUAPPR502 Develop own sustainable professional practice CUAPPR503 Present a body of own creative work CUAPPR505 Establish and maintain safe creative practice CUARES503 Analyse cultural history and theory Elective Units BSBCRT401 Articulate

Session Plan-AURACA103 Build customer relations in an automotive workplace Unit Core units CHCCOM006 Establish andOur session plan supports trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these