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Units of competency CHCCOM001 Provide first point of contact CHCCCS030 Determine and respond to carer needs If you require RPL Kits with comprehensive benchmarking
aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises
Units of competency BSBHRM513 Manage workforce planning CHCECD001 Analyse and apply information that supports employment and career development If you require RPL Kits with comprehensive benchmarking
present and debate ideas Group C If you require RPL Kits with comprehensive benchmarking
implement and monitor policy and procedures FNSRSK512 Assess risks FNSRSK511 Undertake risk identification If you require RPL Kits with comprehensive benchmarking
Learner Resources-PSPGEN027 Gather and analyse information Graduate Certificate Units of competency CHCCOM001 ProvideOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all
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