ERF Checklist-HLTAUD011 Develop and implement individual hearing rehabilitation programs PMA Units of competency MSS017010 Determine

Units of competency MSS017010 Determine process loss through mass or energy balancing If you require RPL Kits with comprehensive benchmarking

select and induct staff SITXCCS008 Develop and manage quality customer service practices If you require RPL Kits with comprehensive benchmarking

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Units of competency HLTAHA001 Assist with an allied health program HLTAHA017 Assist with social work * We can develop additional elective units that are not listed on request (Please contact us for further information)

maintain and modify customer premises communications cabling: ACMA Restricted Rule ICTTEN202 Use hand and power tools ICTCMP203 Perform restricted customer premises broadband cabling work: ACMA Restricted Rule If you require RPL Kits with comprehensive benchmarking

ERF Checklist-HLTAUD011 Develop and implement individual hearing rehabilitation programs PMA Units of competency MSS017010 DeterminePlease contact us for more information!