Self-Study Guide-ICTSAS512 Review and manage delivery of maintenance services Forms Units of competency SITXFIN004 Prepare

Units of competency SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices SITXFIN003 Manage finances within a budget SITXCCS008 Develop and manage quality customer service practices SITXMGT001 Monitor work operations SITXCOM005 Manage conflict BSBWRT401 Write complex documents If you require RPL Kits with comprehensive benchmarking

to be completed by an independent third party who is familiar with the candidate’s abilities in the workplace and who currently is (or has previously worked) in a supervisory position to the candidate

Core units CHCDIV001 Work with diverse people CHCLEG001 Work legally and ethically HLTWHS003 Maintain work health and safety BSBLDR402 Lead effective workplace relationships BSBMED301 Interpret and apply medical terminology appropriately BSBMGT403 Implement continuous improvement Elective units CHCPRP003 Reflect on and improve own professional practice BSBCUS401 Coordinate implementation of customer service strategies BSBMED401 Manage patient record keeping system BSBRSK501 Manage risk HLTADM003 Facilitate a coordinated approach to client care HLTADM004 Manage health billing and accounting system BSBFIA402 Report on financial activity BSBINN301 Promote innovation in a team environment If you require RPL Kits with comprehensive benchmarking

select and induct staff SITXCCS008 Develop and manage quality customer service practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCDIV001 Work with diverse people HLTPOP005 Work in a population health context HLTAAP001 Participate in workplace health and safety Elective units CHCCOM005 Communicate and work in health or community services CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCCDE001 Support participative planning processes CHCCDE004 Implement participation and engagement strategies CHCEDU008 Share health information CHCGRP001 Support group activities If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-ICTSAS512 Review and manage delivery of maintenance services Forms Units of competency SITXFIN004 PrepareOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the