Unit Knowledge Guide-RIICCM201E Carry out measurements and calculations EAL Core units BSBDIV501 Manage diversity

Core units BSBDIV501 Manage diversity in the workplace SITTIND001 Source and use information on the tourism and travel industry SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITTTSL013 Construct promotional international airfares Group A SITTTSL014 Construct advanced international airfares Group A SITTTSL015 Administer billing and settlement plans Group A SITTTSL016 Provide specialist advice on cruises Group A SITTTSL017 Maintain product inventories Group A SITXCCS002 Provide visitor information Group A SITXHRM002 Roster staff Group B SITXHRM004 Recruit

Units of competency CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCDIV003 Manage and promote diversity BSBMGT605 Provide leadership across the organisation CHCPRP001 Develop and maintain networks and collaborative partnerships * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCLAH001 Work effectively in the leisure and health industries CHCLAH003 Participate in the planning

Early identification of LLND gaps supports equitable participation and retention

Core units BSBLDR403 Lead team effectiveness HLTWHS003 Maintain work health and safety SIRCCPM001 Assist in managing Pharmacy Medicines and Pharmacist Only Medicines Electives HLTAAP001 Recognise healthy body systems BSBCUS401 Coordinate implementation of customer service strategies SIRXCEG003 Build customer relationships and loyalty SIRXCEG008 Manage disrespectful

Unit Knowledge Guide-RIICCM201E Carry out measurements and calculations EAL Core units BSBDIV501 Manage diversityOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner