Learner Resources-HLTPAT012 Perform capillary blood collections Course aggressive or abusive customers SIRXECM002

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process If you require RPL Kits with comprehensive benchmarking

Core units AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURATA001 Identify basic automotive faults using troubleshooting processes AURTTA009 Carry out mechanical pre-repair operations AURTTK001 Use and maintain measuring equipment in an automotive workplace AURTTK102 Use and maintain tools and equipment in an automotive workplace AURTTM011 Recondition engine cylinder heads Elective Units AURAFA103 Communicate effectively in an automotive workplace AURACA101 Respond to customer needs and enquiries in an automotive workplace AURTTA104 Carry out servicing operations AURTTE104 Inspect and service engines AURTTB101 Inspect and service braking systems AURTTD002 Inspect and service steering systems AURTTD004 Inspect and service suspension systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units ICTICT401 Determine and confirm client business requirements ICTICT418 Contribute to copyright

Units of competency BSBOPS402 Coordinate business operational plans BSBFIN401 Report on financial activity BSBESB401 Research and develop business plans BSBOPS403 Apply business risk management processes BSBOPS401 Coordinate business resources If you require RPL Kits with comprehensive benchmarking

manipulate and output photo images CUAPHI411 Capture images in response to a brief CUAPHI412 Apply photo imaging lighting techniques CUAPPR403 Store and maintain finished creative work CUAWHS312 Apply work health and safety practices Elective units BSBPMG430 Undertake project work BSBCRT411 Apply critical thinking to work practices BSBCRT412 Articulate

Learner Resources-HLTPAT012 Perform capillary blood collections Course aggressive or abusive customers SIRXECM002Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all