Self-Study Guide-CHCCCS010 Maintain a high standard of service AVI Core units BSBPRO401 Develop product

Core units BSBPRO401 Develop product knowledge BSBREL402 Build client relationships and business networks BSBSLS407 Identify and plan sales prospects BSBSLS408 Present

Core units BSBLDR411 Demonstrate leadership in the workplace BBLDR413 Lead effective workplace relationships BSBOPS402 Coordinate business operational plans BSBXCM401 Apply communication strategies in the workplace BSBXTW401 Lead and facilitate a team Elective units BSBCMM412 Lead difficult conversations Group A BSBCRT411 Apply critical thinking to work practices Group A BSBCRT413 Collaborate in creative processes Group A BSBOPS403 Apply business risk management processes Group A BSBPEF402 Develop personal work priorities Group A BSBSTR401 Promote innovation in team environments Group A BSBOPS404 Implement customer service strategies Group B If you require RPL Kits with comprehensive benchmarking

verify and troubleshoot WAN links and IP services ICTPMG505 Manage ICT projects ICTTEN519 Design network building projects * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCPRP003 Reflect on and improve own professional practice HLTAAP002 Confirm physical health status HLTAAP003 Analyse and respond to client health information HLTENN001 Practise nursing within the Australian health care system HLTENN002 Apply communication skills in nursing practice HLTENN003 Perform clinical assessment and contribute to planning nursing care HLTENN004 Implement

Units of competency PSPGEN036 Provide workplace coaching CHCMGT003 Lead the work team CHCPRP003 Reflect on and improve own professional practice If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-CHCCCS010 Maintain a high standard of service AVI Core units BSBPRO401 Develop productOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the